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At Eroship, we are dedicated to providing a seamless global shopping experience. Our logistics network is optimized for speed, reliability, and absolute discretion, ensuring your order arrives safely—wherever you are.
1. Processing & Delivery Timelines
The total delivery time is calculated as follows:
- Processing Time (1-3 Business Days): Includes strict quality control, order verification, and discreet packaging before dispatch.
- Shipping Time: Varies by destination. We utilize premium global carriers for the most efficient route.
Standard International Shipping Estimates:
| Destination | Estimated Delivery |
|---|---|
| United States | 8 - 12 Business Days |
| UK, Germany, France, Spain | 6 - 12 Business Days |
| Australia, Canada, Italy | 12 - 18 Business Days |
|
Europe (Rest) (Netherlands, Sweden, Belgium, etc.) |
15 - 25 Business Days |
| Japan, South Korea | 8 - 18 Business Days |
| South America | 20 - 30 Business Days |
| Middle East | 30 - 50 Business Days |
2. Privacy & Discreet Packaging
Your privacy is paramount. We adhere to a strict "blind shipping" protocol.
- Unmarked Exterior: Orders are shipped in plain, reinforced boxes or opaque mailers.
- Confidential Labeling: No logos, brand names (Eroship), or product descriptions appear on the shipping label. The sender is listed generically.
3. Tracking Your Order
We offer complimentary Free Shipping on all orders. Once dispatched, you will receive a Shipment Confirmation Email containing your tracking number.
*Please allow 24-72 hours for the tracking status to update in the carrier's system.
4. Customs Duties & Taxes
For most major markets, logistics fees cover transportation. However, international shipments may be subject to local import duties or VAT, which are the responsibility of the recipient.
| Region | Standard VAT Rate |
|---|---|
| Germany | 19% |
| France | 20% |
| Italy / Spain | 22% / 21% |
| Netherlands | 21% |
| Scandinavia (SE/DK/NO) | 25% |
5. Import Restrictions Warning
⚠️ Important Notice:
Certain regions maintain strict import regulations for adult wellness products. We strongly advise verifying local laws before purchase.
High-Risk Regions: India, Turkey, Indonesia, UAE, Saudi Arabia, Malaysia, Thailand, Vietnam, Pakistan, Egypt.
*Eroship cannot be held responsible for customs seizures in restricted jurisdictions.
6. Address Accuracy
To ensure successful delivery, please verify your shipping details at checkout. If a correction is needed, contact us immediately at service@eroship.com.
*Address changes cannot be processed once the parcel has been handed to the carrier.
DISCREET PACKAGE
SECURE PAYMENT
FREE SHIPPING
CUSTOMER SUPPORT
FAQs
The time of receiving the goods = processing time + shipping time. The processing time is usually 1-5 days. The shipping time varies from country to country. For the shipping time of each country, please refer to our shipping policy.
After you place an order, we will send you an order confirmation email. After the goods are shipped, we will send you a shipping notice. The shipping notice contains a tracking link. If the link does not work or cannot be opened, you can contact customer service. Please remember the email address you used when placing the order. If you do not receive an order confirmation email or shipping notice, you can first check whether it is in the spam folder. If you still cannot find it, you can contact customer service.
Our products are discreetly packed, and 60%-70% of the orders can pass through the customs successfully.But some of them will be detained if they are unfortunately checked by the customs.In the unfortunate case of being detained by customs, we cannot issue a full refund. But we will try our best to compensate. Please note that the product you choose when ordering should not be too obvious.You can choose some products that have a more everyday look.
Yes, but the premise is that the package is not opened. Adult products pay attention to health and privacy issues. Once the package is opened, we will not be able to resell it. For returns, please contact customer service within 180 days of receiving the goods.