Shipping Policy
At Eroship, we are dedicated to providing a seamless global shopping experience. Our logistics network is optimized for speed, reliability, and absolute discretion, ensuring your order arrives safely—wherever you are.
1. Processing & Delivery Timelines
The total delivery time is calculated as follows:
- Processing Time (1-3 Business Days): Includes strict quality control, order verification, and discreet packaging before dispatch.
- Shipping Time: Varies by destination. We utilize premium global carriers for the most efficient route.
Standard International Shipping Estimates:
| Destination | Estimated Delivery |
|---|---|
| United States | 8 - 12 Business Days |
| UK, Germany, France, Spain | 6 - 12 Business Days |
| Australia, Canada, Italy | 12 - 18 Business Days |
|
Europe (Rest) (Netherlands, Sweden, Belgium, etc.) |
15 - 25 Business Days |
| Japan, South Korea | 8 - 18 Business Days |
| South America | 20 - 30 Business Days |
| Middle East | 30 - 50 Business Days |
2. Privacy & Discreet Packaging
Your privacy is paramount. We adhere to a strict "blind shipping" protocol.
- Unmarked Exterior: Orders are shipped in plain, reinforced boxes or opaque mailers.
- Confidential Labeling: No logos, brand names (Eroship), or product descriptions appear on the shipping label. The sender is listed generically.
3. Tracking Your Order
We offer complimentary Free Shipping on order over $59. Once dispatched, you will receive a Shipment Confirmation Email containing your tracking number.
*Please allow 24-72 hours for the tracking status to update in the carrier's system.
4. Customs Duties & Taxes
For most major markets, logistics fees cover transportation. However, international shipments may be subject to local import duties or VAT, which are the responsibility of the recipient.
| Region | Standard VAT Rate |
|---|---|
| Germany | 19% |
| France | 20% |
| Italy / Spain | 22% / 21% |
| Netherlands | 21% |
| Scandinavia (SE/DK/NO) | 25% |
5. Import Restrictions Warning
⚠️ Important Notice:
Certain regions maintain strict import regulations for adult wellness products. We strongly advise verifying local laws before purchase.
High-Risk Regions: India, Turkey, Indonesia, UAE, Saudi Arabia, Malaysia, Thailand, Vietnam, Pakistan, Egypt.
*Eroship cannot be held responsible for customs seizures in restricted jurisdictions.
6. Address Accuracy
To ensure successful delivery, please verify your shipping details at checkout. If a correction is needed, contact us immediately at service@eroship.com.
*Address changes cannot be processed once the parcel has been handed to the carrier.