Return & Refund Policy
Return Window
60-Day Money Back Guarantee
Item Condition
Unopened & Factory Sealed
Refund Time
3-5 Business Days
Official Email
service@eroship.com
01. Eligibility Requirements
To qualify for a return or exchange, your items must strictly adhere to the following conditions:
- Items must remain in their original, unopened retail packaging.
- All factory security seals and shrink-wrap must be 100% intact.
- The product must be unused, unworn, and in the same condition as received.
- All original accessories and documentation must be included in the return package.
HEALTH & HYGIENE NOTICE: Due to the intimate nature of our products, we cannot offer refunds or exchanges if the products have been opened, worn, or used.
02. Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us immediately. Eroship will bear the costs for resolution in these cases.
| Scenario | Response Action |
|---|---|
| Wrong Item Received | Reject delivery (RTS) or contact within 48 hours. |
| Damaged/Defective | Contact support with detailed photos/videos. |
| Product Not Received | Investigation with carrier and replacement/refund. |
03. Return Procedure (Step-by-Step)
Step 1: Contact service@eroship.com to request a return authorization.
Step 2: Provide your Order ID and photographic proof of the item's condition.
Step 3: Once approved, securely package the item and include your Order Number inside.
Step 4: Ship the package using a trackable courier service and provide the tracking number to us.
04. Return Logistics Address
For authorized returns, please send your package to the following facility:
Consignee: Eroship Service Dept.
Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province
Detail: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal Code: 511436
Country: China
Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province
Detail: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park
Postal Code: 511436
Country: China
05. Order Cancellation
Orders are typically processed within 1-5 business days.
- Before Shipping: Full refund of the order amount.
- After Shipping: We can attempt to intercept the logistics, but it is not guaranteed. If interception fails, the order cannot be canceled.
06. Customs & International Regulations
While we optimize every shipment for successful delivery, we cannot guarantee customs clearance in countries where adult products are legally restricted. Eroship is not liable for losses due to customs detention or seizure.